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1. What payment methods do you accept?
We accept credit cards (Visa, Mastercard), PayPal, bank transfer, and cash on delivery in some areas.
2. Is shipping free?
Yes, we offer free shipping on all orders with no minimum purchase required.
3. How long does delivery take?
Delivery usually takes 3–7 business days depending on your location.
4. Can I return the product if I’m not satisfied?
Absolutely! You have 30 days to return the product and receive a full refund.
5. How can I contact customer service?
You can contact us via email at itacasasupport@gmail.com or through live chat on our website.
Refund Policy
We are committed to your satisfaction! If you're not completely happy with your purchase, we offer a 30-day refund policy from the date of purchase. Here’s how to request a refund:
How to Request a Refund
- Contact our customer service: Send a request via our contact page or email us at itacasasupport@gmail.com. Please include your order number and reason for return.
- Return the product: Once your request is approved, we will provide you with simple and free instructions on how to return the product.
- Full refund: After receiving the returned product, we will process the full refund within 7 business days.
Refund Conditions
- The product does not need to be "unused". You can return it in any condition as long as it’s not damaged due to misuse.
- The refund request must be submitted within 30 days from the purchase date.
- The refund will be issued using the same payment method as the original purchase.
Our Guarantee: If you have any questions or need help during the refund process, our support team is always here for you.
Submit your request directly below
Fill out the form below — we’ll handle your request with top priority.